We aim to process orders within 1-2 business days.  Orders placed on public holidays and during holidays periods may take longer to process (we need our rest too!).

All orders placed are subject to acceptance by Bamboo Basix.  If an order is not accepted, a full refund will be given.  Bamboo Basix reserves the right to refuse an order for any reason. If for some reason the requested product/s are unavailable, Bamboo Basix reserves the right to cancel the transaction and issue a full refund.  If a particular product/s is showing ‘sold out’ at checkout, please contact us so that we can let you know when it will be available again for purchase.   

Bamboo Basix reserves the right to restrict multiple quantities of an item, or restrict the number of items being shipped to any one customer or postal address.

Your product/s will be shipped once your order is processed and full payment is received via the method of payment on our website.  You must be fully entitled to use the selected payment method or account and have sufficient funds to cover the cost of the order, including delivery. 

We use a courier service and Australia Post to deliver our products.  There is a flat rate of $9.95 for postage Australia wide (up to 5kg), with the exception of some rural and remote locations, which incur additional charges.  This is a fully trackable service.   Delivery time depends on your location.  It is typically 2-5 working days.  Rural and remote locations can take 10-12 working days. 

Free shipping applies to product/s that meet the free shipping criteria.  Rural or remote locations may incur additional charges.

Bamboo Basix is not liable for delays in delivery that are beyond our control or product/s lost or damaged in transit.

If you require our products on an urgent basis or have specific delivery requirements, please email us hello@bamboobasix.com, so that we can work with you to see what is possible.

Prices listed are in Australian dollars ($AUD).  Unfortunately, we do not accept international orders or deliveries at this time.